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Access Info Help Desk

  • Have you been trying to get access to information held by your government or an EU institution?


    Are you thinking about trying to get information but not sure how to go about it?

    Have you used filed a request and then been refused access or only been given partial access?

If you are an individual, civil society organisation or journalist and would like guidance on how to file requests, contact the Access Info Help Desk. Access Info's team of experts and lawyers may be able to help you appeal and defend your right of access to information.

Contact the Help Desk

e-mail: click here or write to the helpdesk @
telephone: +34 91 366 5344 or + 34 667 685 319

Examples of our work

In 2010 Access Info Europe staff provided help and advice to those who wrote to and called the help desk, including for example:
Media: we provided advice to journalists from Romania, Spain, Mexico, the Ukraine, the United States, and the UK
Transnational: we advised a requestor from Finland seeking information on the education system in Portugal, we helped a requestor from the United States file requests in Spain about safety checks in cruise ships, and a campaigning organisation in Brussels wanting to file requests in France and Germany.
Education: we gave guidance to students from Belgium, Canada, France, the Netherlands, Poland, Spain and the UK.
Individuals: we've helped individuals from across Europe as well as from further afield such as Argentina, Jordan, and Iran.
Organisations: we have given advice to anti-corruption groups from Ireland and Croatia, human rights groups from Brussels and Austria, animal rights groups from the UK, and environmental groups from Spain.
Supranational: we have frequently provided assistance on how to access EU access to documents, and have helped other civil society organisations file requests. We have given guidance on UN, UNDP, World Bank and Unesco transparency and have filed requests at the UN about the arms trade as part of support given to a journalist conducting research.

Support the Help Desk! In 2011 Access Info is raising funds to keep staffing the Help Desk. Our target is a total of €13,960 which will go exclusively to expert staff time working on the Help Desk and related costs such as phone calls. If you would like to help us in this work please see our Support Access Info page (here) for more details. We value your support in helping us to help you!

Technical Assistance for Inter-governmental organisations and Governments

If you are a public official and are trying to implement an access to information law and need technical assistance, please contact Access Info's managers who can put you in touch with experts in providing such advice and training to public bodies.
Contact Helen Darbishire, Executive Director on + 34 667 685 319