Access to Information Request Policy
Any member of the public from any country may submit a request for documents or information to Access Info Europe.
You are asked to provide a name (at least a first name) and an email address. You should send your request to info[at]access-info.org.
Should you prefer to make the request by post, you may do this by writing to our postal address. If you wish to contact us via our social media accounts, this is also an option, although an email address may be necessary for sending you the information.
The request may be made in English, Spanish or French. We are sometimes able to process request in other languages but cannot guarantee this. We note that documents are held primarily in English with some existing only in Spanish. We can translate limited documentation between the two languages, but otherwise do not have the resources for translating long texts.
Requesters are asked to specify as clearly as possible the information or documents you are interested in receiving. If you are not sure how to formulate your request you may contact us by any of the means above or may telephone us to discuss the request. If your request is not clear to us, we will contact you to discuss.
There is no need to explain why you need the information nor what you wish to do with it. You do not have to give any other information about yourself.
We will acknowledge your request within one working day and as promptly as possible, at the latest within 10 working days. If this is not possible, an extension of up to 15 working days may be applied, upon notification to the requester of why this is necessary.
The list of legitimate exceptions from the Council of Europe Convention on Access to Official Documents that are relevant is a sub-set of the full list, and we have identified in particular:
- privacy and other legitimate private interests;
- disciplinary investigations;
- the equality of parties in court proceedings;
- decision making;
In order to apply an exception, the refusal letter must explain how in that particular case the publication of the information would damage the protected interest and explain why there is no public interest in receiving the information. The refusal letter must be signed by two senior members of the Access Info Europe team.
If you are not happy with the way your request has been handled or with the response you have received, you may appeal to the Access Info Europe Board of Directors. The process is to send an email to info[at]access-info.org or to send a letter to our postal address. Appeals will be handled within 10 working days to which an extension of up to another 15 working days may be applied upon notification to the applicant.